Welcome back to Have a HEART, Part 2, Exploring the role of EMOTIONS in todays business world. In part 1, I introduced the subject of emotions in business and why they're becoming increasingly important in staging customer experiences and … [Read more...]
Customer Experience Tip # 3 – Customer Surprise Creates Talkable Memories
Welcome back to the stage that is all about engaging customers...& yes...Rocking them with great experiences. The video below is a little warm up for today's topic -staging 'Customer Surprise'. I should warn you that the video is a little … [Read more...]
Your Backstory Revisited – It Matters
Going Back to The Future ! "Your BackStory" A Gateway to Emotion Connection & Engagement Part 1 Hellooo Again from Story Mavericks ! Just a quick little "Hope all is going well so far in Twenty 12." What a difference a year makes. If … [Read more...]
Tips For Producing High Impact On-Line Videos
Welcome Back to Rock Your Customers. I thought I'd share some thinking on INTERNET VIDEO that should be meaningful and helpful to your business. By chance just in case you haven't heard or read somewhere.... On-Line Video is Exploding. YOUTUBE … [Read more...]
Customer Experience Design Tip #1 Great Customer Experiences Are Intentionally Designed
EXPY STAGING TIP #1 Great Customer Experiences Are Deliberately Defined & Planned Hello again from Saratoga Springs, New York, The Home Base of Story Mavericks & "Rock Your Customers." As always, … [Read more...]
