Greetings from Saratoga Springs, New York where last week, the first snowman and snow angels of the winter season were built. (It's a melted mess now) I hope you enjoyed the Thanksgiving holiday with your family and friends, shared a … [Read more...]
Have a HEART – A Dirty Little Secret – Part 2
Welcome back to Have a HEART, Part 2, Exploring the role of EMOTIONS in todays business world. In part 1, I introduced the subject of emotions in business and why they're becoming increasingly important in staging customer experiences and … [Read more...]
Customer Experience Tip # 3 – Customer Surprise Creates Talkable Memories
Welcome back to the stage that is all about engaging customers...& yes...Rocking them with great experiences. The video below is a little warm up for today's topic -staging 'Customer Surprise'. I should warn you that the video is a little … [Read more...]
Your Backstory Revisited – It Matters
Going Back to The Future ! "Your BackStory" A Gateway to Emotion Connection & Engagement Part 1 Hellooo Again from Story Mavericks ! Just a quick little "Hope all is going well so far in Twenty 12." What a difference a year makes. If … [Read more...]
There’s No Better Time Than Now For A ThinkAbout !
It was a brisk September Morning in September of 2005. I was sitting in an outdoor amphitheater, anticipating the opening session of ‘tHINKABOUT’, a two-day business conference held that year in The Rocky Mountains of Colorado. The event staged (and … [Read more...]
