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There’s No Better Time Than Now For A ThinkAbout !

February 2, 2012 by Bill Gibeault Leave a Comment

It was a brisk September Morning in September of 2005.  I was sitting in an outdoor amphitheater, anticipating the opening session of ‘tHINKABOUT’, a two-day business conference held that year in The Rocky Mountains of Colorado. The event staged (and … [Read more...]

Filed Under: Customer Experience, Experience Economy, Uncategorized Tagged With: bill gibeault, customer engagement, customer experience, customer service, experience economy, story mavericks, the experience economy

Customer Experience Tip # 2 Your Customer Experience – Much More Than Customer Service

February 1, 2012 by Bill Gibeault Leave a Comment

  If I had to chose one important area that most businesses do not understand  when it comes to their customers, it is the difference between their Customer Service and  Customer Experience.  In my  involvement in the customer experience … [Read more...]

Filed Under: Customer Experience, Experience Economy Tagged With: bill gibeault, customer engagement, customer experience, customer service, story mavericks, the experience economy

Tips For Producing High Impact On-Line Videos

January 24, 2012 by Bill Gibeault Leave a Comment

Welcome Back to Rock Your Customers. I thought I'd share some thinking on INTERNET VIDEO that  should be meaningful and helpful to your business.   By chance just in case you haven't heard or read somewhere.... On-Line Video is Exploding. YOUTUBE … [Read more...]

Filed Under: Customer Experience, Experience Economy, StoryTelling, Uncategorized, Video Production Tagged With: bill gibeault, business communications, customer engagement, customer experience, on-line video, story mavericks, storytelling, the experience economy

Customer Experience Design Tip #1 Great Customer Experiences Are Intentionally Designed

January 18, 2012 by Bill Gibeault Leave a Comment

       EXPY STAGING TIP #1  Great Customer Experiences Are Deliberately Defined & Planned         Hello again from Saratoga Springs, New York, The Home Base of Story Mavericks & "Rock Your Customers."  As always, … [Read more...]

Filed Under: Customer Experience, Experience Economy Tagged With: customer experience, pine&gilmore, story mavericks, storytelling, the experience economy

Once Upon A Time – A Practical Tip For All Businesses

January 16, 2012 by Bill Gibeault 1 Comment

Once Upon A Time and Business Touching Hearts – Reaching Minds through Authentic StoryTelling I remember a “Once Upon A Time”, told by my dad to his then still growing tribe of six kids. (It grew to 10 !) The story was about a mean troll who … [Read more...]

Filed Under: Experience Economy, StoryTelling, Video Production Tagged With: business communications, customer engagement, customer experience, storytelling

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