There’s No Better Time Than Now For A ThinkAbout !

It was a brisk September Morning in September of 2005.  I was sitting in an outdoor amphitheater, anticipating the opening session of ‘tHINKABOUT’, a two-day business conference held that year in The Rocky Mountains of Colorado. The event staged (and … [Read more...]

Customer Experience Tip # 2 Your Customer Experience – Much More Than Customer Service

  If I had to chose one important area that most businesses do not understand  when it comes to their customers, it is the difference between their Customer Service and  Customer Experience.  In my  involvement in the customer experience … [Read more...]

Tips For Producing High Impact On-Line Videos

Welcome Back to Rock Your Customers. I thought I'd share some thinking on INTERNET VIDEO that  should be meaningful and helpful to your business.   By chance just in case you haven't heard or read somewhere.... On-Line Video is Exploding. YOUTUBE … [Read more...]

Customer Experience Design Tip #1 Great Customer Experiences Are Intentionally Designed

       EXPY STAGING TIP #1  Great Customer Experiences Are Deliberately Defined & Planned         Hello again from Saratoga Springs, New York, The Home Base of Story Mavericks & "Rock Your Customers."  As always, … [Read more...]

Once Upon A Time – A Practical Tip For All Businesses

Once Upon A Time and Business Touching Hearts – Reaching Minds through Authentic StoryTelling I remember a “Once Upon A Time”, told by my dad to his then still growing tribe of six kids. (It grew to 10 !) The story was about a mean troll who … [Read more...]